By co-incidence my camera stopped working so I contacted eBuyer (whome I bought it off) and arranged to have it picked up.
Today the package arrived from eBuyer with a massive hole in it and some of the items missing (although to be fair, nothing in it was broken). X@
About 30 minutes later the courier came to pick up the camera (there weren't any problems there).
The moral of the story: don't use FedEx.